Help CenterAt Xcellence Realty, we’re dedicated to delivering top-tier support to our agents, clients, and partners. To make sure you’re connected to the right department quickly and easily, we’ve launched dedicated phone support services — designed to keep you productive and stress-free. Here’s how to get the help you need!
📲 Client Phone Support Services
When clients or third-party callers dial our main number — (305) 595-7355 — they’ll be greeted with these options:
Dial 1 – Xcellence Realty
1️⃣ For buyers or agents needing showing instructions on a listing
2️⃣ For agents interested in career opportunities with Xcellence Realty
3️⃣ For all other real estate inquiries
Dial 2 – Xcellence Mortgage
1️⃣ For current clients needing a loan file status update
2️⃣ For new clients wanting to speak with a Mortgage Loan Specialist
3️⃣ For all other mortgage-related questions
Dial 3 – Xcellence Title
1️⃣ For current clients needing a closing file status update
2️⃣ For new clients wanting to speak with a Real Estate Closing Specialist
3️⃣ For all other title-related questions
🧑💼 Agent Phone Support Services
If you’re an Xcellence Realty agent needing assistance, just dial (305) 595-7355 and choose Option 7 for the Agent Support menu:
1️⃣ Mortgage & Title Concierge – File status updates
2️⃣ New Agent Onboarding, credit card updates, or MLS help
3️⃣ Tech Support – Company tools & platforms
4️⃣ Broker Support – Contracts & transactions in review
5️⃣ Transaction Compliance – File review & compliance questions
6️⃣ Accounting Department – Commissions & payouts
7️⃣ Front Desk – All other matters
✅ Stay Connected. Stay Supported. Stay Xcellent.
Whether you’re a valued client, a new agent joining the family, or a seasoned Realtor needing quick answers, we’re here for you. Just call (305) 595-7355 and follow the prompts — help is just a few taps away! 🌟